SHIPPING & RETURNS

 

SHIPPING

Orders are shipped via UPS Monday through Friday, excluding holidays. 2nd Day orders are shipped Monday - Friday after 12 PM.

Orders are processed within 1-2 business days of credit card authorization and you will receive an order confirmation email. Once processed, you will receive your order within 2-7 business days.

If you have any questions or concerns regarding your order, shipping or billing information please send an email to customerservice@mmartin.com. We will be happy to revise what details we can before the order ships.

M. Martin LLC is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address. M. Martin LLC is also not responsible in the event of any delays in shipping or delivery due to weather or other uncontrollable events.

 

SHIPPING RATES

UPS Ground — $5.00

UPS Ground with signature required — $10.00

UPS 2nd Day — $20.00

UPS 2nd Day with signature required — $40.00

 

INTERNATIONAL ORDERS

To inquire about or use the international shipping services please contact customerservice@mmartin.com and someone will reply within 1-2 business days.

 

RETURNS & EXCHANGES PROCEDURE

-To request a return authorization or an exchange, please email customerservice@mmartin.com. Please include the original order number and detailed information regarding your request.

-We accept returns of products within 14 days of delivery.

-Returns can take up to 14 days for our fulfillment center to receive and process.

-We will only accept returns for items that are new and unused with the original tags attached. Items that have been worn, altered or washed may not be returned.

-Once your return is processed, you will receive an email confirmation and a refund credit to your statement within 2-9 business days.

-Exchanges are subject to availability.

 

RETURN & EXCHANGES POLICY

-All merchandise returned must in new condition - unworn, unused, unwashed, with original tags attached.

-Exchanges/Returns must be received within 14 days of the order delivery date.

-Exchanges/Refunds are processed within 14 days after the return delivery date.

-Final Sale: Any merchandise discounted at 45% or higher is FINAL SALE. No exchanges or returns will be accepted for final sale items. 

-Once a return or exchange has been processed, we will send you a prepaid UPS shipping label via email.

-All return merchandise can be shipped using the prepaid UPS shipping label.

-If you would prefer to use a shipping method of your choice, please provide a tracking number. Lost returns without a tracking number will not be accepted.

-We reserve the right to deny refunds or credits if the returned items does not meet our return policy requirements.

-Returns will be credited to the original payment method used for purchase within 2-9 business days

-If your return is made past the 14 day window it may be allowed for store credit.

-No returns for store credit will be considered after 35 days of delivery date.

-For any further inquiries, please contact customer service at customerservice@mmartin.com.